Q. May I call to place my order? A. Yes, we are open Monday through Friday 8-6 EST. You may also leave us a message by filling out a contact us form and we will contact you about your request the next business day. Q. When will my order ship? A. We have a 97% fill rate and stock items usually ship the same day. Non stock items will ship from the factory (at our discrection). If it is a special order part it may take from 11-14 business days.